Airtel, Voda Idea, Jio change their operating models.

by mehekkaoberoi
  • Airtel, Vodafone Idea and Reliance Jio are changing their operating models for the post-lockdown era.
  • This is done by enhancing digital recharges and deploying more chat bots and other automation tools.
  • They are drastically reducing call centre operations.
  • Industry executives said that even the sales operations will change.
  • Teams are now targeting neighbourhoods instead of long distances to generate business leads.
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